JLCC Privacy Policy – How We Protect Your Personal Data

1. Overview

JLCC is committed to protecting the privacy and personal data of every player who uses our platform. As an online gaming platform serving Filipino players, JLCC understands that trust is foundational — and that trust depends in large part on being transparent about what we do with your information.

This Privacy Policy is written in plain language because legalese does not actually help anyone understand what is happening with their data. We want you to finish reading this policy with a clear picture of what JLCC collects, what we do with it, who we share it with, and what you can do if you have a concern.

JLCC's data practices are aligned with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. We act as the Data Controller for all personal data collected through the JLCC platform.

2. Data We Collect

JLCC collects personal data that is necessary to provide the platform's services, comply with regulatory obligations, and keep the platform secure. The categories of data we collect are set out in the table below.

3. How We Collect Your Data

JLCC collects personal data through the following channels:

• Registration form — when you create your JLCC account, you provide your name, mobile number, date of birth, and password.
• Deposit and withdrawal processes — payment channel details and transaction records are captured when you move funds in or out of your JLCC wallet.
• Identity verification (KYC) — when you submit a government-issued ID to verify your identity for withdrawal purposes.
• Automatic technical collection — your IP address, device type, browser, and session data are collected automatically when you access the JLCC platform, through server logs and cookies.
• Customer support interactions — when you contact JLCC support via live chat or email, the content of that communication is recorded.
• Third-party payment providers — when a deposit or withdrawal is processed through GCash, Maya, or a bank, JLCC receives a confirmation record from the provider. JLCC does not receive your full payment account credentials — only confirmation of the transaction.

4. Why We Use Your Personal Data

JLCC uses the personal data we collect for specific, legitimate purposes. We do not use your data for anything that is not listed here, and we do not use it in a way that would be inconsistent with the purpose for which it was collected.

• Account creation and management — to set up and maintain your JLCC account, including authentication via OTP.
• Payment processing — to process deposits and withdrawals accurately and in your name.
• Identity verification — to confirm you are who you say you are, verify your age (18+), and meet Know Your Customer (KYC) obligations.
• Regulatory compliance — to comply with anti-money laundering (AML) obligations, reporting requirements, and applicable gaming regulations.
• Fraud prevention and platform security — to detect and prevent unauthorised access, duplicate accounts, bonus abuse, and other prohibited activity.
• Responsible gaming — to monitor usage patterns that may indicate problem gambling and to administer self-exclusion or deposit limit requests.
• Customer support — to respond to your queries, resolve disputes, and improve service quality.
• Platform improvement — anonymised and aggregated usage data helps JLCC identify which features are working well and which need improvement.
• Communications — to send account notifications, OTP codes, transaction confirmations, and, where you have opted in, promotional messages about JLCC offers.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act, every instance of personal data processing must have a lawful basis. JLCC relies on the following bases:

• Contract performance — processing your identity, contact, and financial data is necessary to deliver the JLCC service you have contracted for when you registered.
• Legal obligation — certain data processing is required by law, including KYC verification, AML monitoring, and regulatory reporting.
• Legitimate interests — fraud detection, platform security, responsible gaming monitoring, and service improvement are processed on the basis of JLCC's legitimate business interests, which do not override your fundamental rights.
• Consent — where JLCC sends you marketing communications or promotional notifications about JLCC offers, this is done only with your explicit opt-in consent, which you can withdraw at any time.

6. Who We Share Your Data With

JLCC does not sell, rent, or trade your personal data. We share data only with the categories of recipients listed below, and only to the extent necessary for the stated purpose.

6.1 Payment Service Providers

When you make a deposit or request a withdrawal, JLCC shares relevant transaction data with the applicable Philippine payment provider — GCash, Maya, GrabPay, Coins.ph, your bank, or your card network. These providers receive only what is necessary to process the specific transaction.

6.2 Identity Verification Services

JLCC may use third-party identity verification services to cross-check the government ID you submit during KYC. These services operate under their own data protection obligations and are only provided with the minimum data required to confirm identity.

6.3 Regulatory and Law Enforcement Bodies

JLCC is required by law to share certain information with gaming regulators, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and law enforcement agencies when lawfully required to do so. JLCC will not voluntarily disclose your data to these bodies beyond what the law requires.

6.4 Technology and Hosting Providers

JLCC's platform is hosted on secure infrastructure provided by third-party technology providers. These providers access personal data only as data processors acting on JLCC's instructions and are bound by data processing agreements that require them to maintain equivalent standards of data protection.

7. Cookies and Tracking Technologies

JLCC uses cookies — small text files stored on your device — and similar tracking technologies to make the platform work correctly and to understand how it is being used.

Essential Cookies

These are required for the platform to function. They manage your login session, remember your language and display preferences, and keep your JLCC account secure during your visit. You cannot opt out of essential cookies while using the platform.

Analytics Cookies

JLCC uses anonymised analytics data to understand which pages and features players use most, how long sessions last, and where in the user journey players encounter problems. This helps JLCC improve the platform experience. Analytics data does not identify you personally.

Managing Cookies

Most browsers allow you to control cookie settings, including blocking or deleting cookies. Blocking essential cookies will prevent you from logging in to or using JLCC. You can adjust cookie preferences through your browser settings. Instructions vary by browser and are available in your browser's help documentation.

8. How Long We Keep Your Data

JLCC retains your personal data for as long as necessary to fulfil the purposes described in this policy, subject to any longer retention periods required by law.

• Active account data — retained for as long as your JLCC account remains open.
• Transaction and financial records — retained for a minimum of five years from the date of the transaction, in line with AML and tax record-keeping requirements.
• KYC documents — retained for five years from account closure or the date of the last transaction, whichever is later.
• Support communications — retained for two years from the date of the interaction.
• Technical and usage data — anonymised after 12 months and retained in aggregated form for platform analytics.

After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you.

9. How We Keep Your Data Secure

Protecting JLCC player data against unauthorised access, disclosure, or loss is a priority. The technical and organisational measures we have in place include:

• SSL/TLS encryption for all data in transit between your device and JLCC's servers
• Encryption at rest for sensitive data fields including payment account details and ID document scans
• OTP-based authentication for login and all sensitive account actions
• Strict internal access controls — JLCC staff access personal data only on a need-to-know basis
• Regular security assessments and vulnerability testing of the platform infrastructure
• Incident response procedures for detecting, containing, and notifying of data breaches

10. Your Data Rights

As a data subject under the Philippine Data Privacy Act, you have the following rights in relation to your personal data held by JLCC. To exercise any of these rights, contact us at support@jlcc.best. JLCC will respond within 15 working days.

11. Minors

JLCC is strictly an 18+ platform. We do not knowingly collect personal data from anyone under 18 years of age. During registration, users are required to provide their date of birth and confirm that they are of legal age. JLCC may require documentary proof of age at any point, particularly before processing a first withdrawal.

If JLCC discovers that personal data has been collected from a minor, the account will be immediately suspended, the data will be deleted, and any balances will be handled in accordance with our Terms and Conditions. If you believe a minor has registered on JLCC using your details or a false date of birth, please contact us immediately at support@jlcc.best.

12. Cross-Border Data Transfers

JLCC's platform infrastructure involves servers and service providers that may be located outside the Philippines. Where personal data is transferred internationally — for example, to a hosting provider in another country — JLCC ensures that such transfers are protected by appropriate safeguards, including contractual data processing agreements that require the recipient to maintain data protection standards equivalent to those required under Philippine law.

JLCC does not transfer personal data to jurisdictions with inadequate data protection frameworks unless all required safeguards are in place and, where required, approval from the National Privacy Commission has been obtained.

13. Changes to This Privacy Policy

JLCC may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or platform features. When we make material changes, we will notify registered players via their registered email address or through an in-platform notice on next login. The updated policy will take effect on the date shown at the top of this page.

We encourage you to review this policy periodically. If you continue to use JLCC after an updated policy has been published, that constitutes your acceptance of the changes. If you do not agree with the updated policy, you have the right to close your account before the changes take effect by contacting support@jlcc.best.

14. Contact Us About Privacy

For any questions, requests, or concerns about this Privacy Policy or how JLCC handles your personal data, please reach out through the following channels:

• Email: support@jlcc.best — for formal data subject access requests, correction requests, or deletion requests, please include "Privacy Request" in the subject line.
• Live Chat: Available 24/7 from your JLCC account dashboard for general privacy questions.

JLCC will respond to formal privacy requests within 15 working days. For complaints that cannot be resolved directly with JLCC, you have the right to escalate to the National Privacy Commission of the Philippines.

Also see: Terms and Conditions and Responsible Gaming for related platform policies.